Definitions
Sorry, no definitions found. You may find more data at net promoter score.
Etymologies
Sorry, no etymologies found.
Support
Help support Wordnik (and make this page ad-free) by adopting the word Net Promoter Score.
Examples
-
A company's Net Promoter Score, or NPS, is based on customers 'likelihood to recommend the company's product or service.
Macsimum News Dennis Sellers 2010
-
The Net Promoter Score is based off one question: "How likely is it that you would you recommend our company to a friend or colleague?"
-
One of the crazier things about the Net Promoter Score is how it’s calculated. The inputs come from a simple survey. Respondents are asked a single question: How likely are you to recommend [COMPANY] to a friend or colleague? On an eleven-point scale, with zero marked as Not At All Likely and 10 marked as Extremely Likely, respondents pick a number.
Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It) - UX Articles by Center Centre Jared M. Spool 2020
Comments
Log in or sign up to get involved in the conversation. It's quick and easy.